Book Now

Menu

Studio Policies

Please review the following studio policies carefully. By booking or attending a session, you agree to the terms outlined below.

1. Bookings

All in-studio and virtual group classes, private sessions, and semi-private sessions must be booked via the Algo app or website using an active package. Walk-in clients are welcome, but bookings are subject to availability — we strongly encourage advance reservations.

If you do not have an active package, you may purchase one via the booking platform. Multiple bookings are allowed based on the number of active sessions remaining on your package. Bookings are not encouraged via phone, email, or social media.

2. Door Policy

Please arrive at least five minutes before class. Out of respect for the instructor and other participants, late arrivals may result in your spot being given to someone on the in-studio waitlist.

If you are more than five minutes late, you will not be allowed to join the class.

3. Cancellations & Rescheduling

Cancellations or rescheduling must be made at least 12 hours before the start time of all group, private, or semi-private sessions. We understand unforeseen situations can arise, but to remain fair to all clients, no exceptions will be made.

4. Signing In

  • Payments must be made prior to participation.
  • On your first visit, you must complete a registration and waiver form. Please declare any existing injuries or health conditions and inform your instructor before the class begins so modifications can be made if required.

5. Waitlists

If a class is full, you may join the waitlist.

  • If a spot opens more than 6 hours before class, you will be automatically added and notified via email — please monitor your inbox.
  • If you no longer wish to attend, remove yourself from the waitlist promptly to avoid being charged.
  • If a spot opens within 6 hours, our team will contact you manually (phone call, two attempts).
  • If a spot opens within 90 minutes of class, no automatic addition will take place — the space will be made public.

6. Session Expiry & Extensions

If you purchase a new pack of the same type before your current pack expires, we will extend the remaining sessions proportionally. This does not apply to promotional packages (e.g., Trial Offers, Prenatal Combos). Once expired, sessions cannot be reactivated or extended.

7. Package Transfers

Packages are non-shareable and assigned to a single user only. In exceptional cases where you are unable to continue, we may transfer remaining sessions to another person one time only, provided they complete our registration and waiver forms. Approval remains at management’s discretion.

8. Online Payment Confirmation

  1. We accept Visa/Mastercard debit and credit cards (AED currency only).
  2. A payment confirmation email will be sent within 24 hours of successful processing.
  3. Please retain transaction receipts and policy copies for your records.
  4. You are responsible for maintaining the confidentiality of your account and payment credentials.

9. Refund Policy

  • All classes, private and semi-private sessions are non-refundable, unless you are medically unfit to continue (medical certification required). In this case, refunds will be issued minus AED 90 administrative fee, and used sessions will be recalculated as single sessions.
  • Promotional / discounted offers (including Trial Offers or Prenatal Combos) are strictly non-refundable.
  • Original receipts are mandatory for any refund request.
  • Once approved, refunds will be processed to the original payment method within up to 45 days.

10. Personal Belongings

Algo Pilates is not responsible for lost, stolen, or damaged belongings.

11. Mobile Phone Policy

Phones must be on silent or airplane mode during all sessions. To maintain a respectful and focused environment, please step outside if you must take an urgent call.